Alex Alvarez — Product Manager

A few things I'm proud of

25→60%
SMB new-deal win rate, after I repackaged the offer

$11M
upsell strategy unlocked — first $3M shipped in Q1 2026

42%
of customers now use the automation I shipped

01 — Experience

Where I've worked

01

Fusion Risk Management

Product Manager, Core Platform · 2025–present

›

Took SMB new-deal win rate from 25% to 60% by packaging a solution that cut implementation from 250+ hours down to 60.

Mapped the platform strategy behind $11M of upsell potential — and shipped the first $3M of it in Q1 2026.

Grew Incident Management adoption 15% by automating the manual roster work nobody wanted to do — now used by 42% of customers.

Earlier, as APM for TPRM & Resilience (2021–25): +22% utilization and 3 partner integrations — Argos Risk, SecurityScorecard, SupplyWisdom.

02

CVS Health

Senior / Business Analyst, Digital · 2018–2021

›

Led validation of CVS's $1M+ digital initiatives across Caremark, CVS Specialty, and internal systems.

Juggled 20+ initiatives with up to 9 cross-functional teams — and coached 7 analysts along the way.

03

bswift

Analyst, Client Services · 2016–2018

›

Ran a book of SaaS benefits clients and 57 carrier & payroll integrations, untangling 200+ data discrepancies a year.

02 — Selected work

Third-party risk

From questionnaires to continuous monitoring

Shifted TPRM from static forms to live monitoring.

+22% utilization

Incident management

Killing the manual roster

Automated the busywork that was capping adoption.

used by 42%

SMB growth

Onboarding: 250+ hrs → 60

Repackaged the offer so pricing could compete.

25% → 60% win

03 — Off the clock

This is the part that makes me a person.

Triathlete

Husband

Mediocre tennis player