Fusion Risk Management
Product Manager — Core Platform
April 2025 – Present · Chicago, IL
- Increased SMB new deal win rate from 25% to 60% by redesigning the platform packaging, cutting implementation cost from 250+ hours to 60 and enabling competitive pricing.
- Defined platform strategy to unlock $11M in upsell revenue, identifying implementation barriers and services dependency as the core growth constraint; delivered $3M in Q1 2026 through a targeted utility-building initiative.
- Grew Incident Management utilization by 15% by diagnosing manual roster management as the root cause of low adoption and shipping an automation tool now used by 42% of customers.
Fusion Risk Management
Associate Product Manager — TPRM & Enterprise Resilience
August 2021 – April 2025 · Chicago, IL
- Owned end-to-end TPRM product roadmap, aligned to company ARR targets and drove a strategic shift from static questionnaires to dynamic, continuous monitoring.
- Drove a 22% increase in TPRM utilization by launching 3 integrations — Argos Risk, SecurityScorecard, and SupplyWisdom — expanding platform value and competitive differentiation.
- Led cross-functional alignment across Sales, Engineering, Customer Success, and executive leadership through recurring roadmap reviews and partner coordination.
- Contributed to product strategy across Risk, Business Continuity, and Incident Management, building a cross-solution perspective that shaped Fusion's integrated resilience platform.
CVS Health
Senior Business Analyst — Digital Enterprise
April 2021 – August 2021 · Woonsocket, RI (Remote)
- Led research and validation of large/complex ($1M+) initiatives for Caremark.com, CVSspecialty.com, and internal systems.
- Managed a portfolio of 20+ initiatives across up to 9 cross-functional teams including IT, Operations, and Business stakeholders.
- Coached 7 BAs on system knowledge, business analysis, and Agile best practices.
CVS Health
Business Analyst — Digital Enterprise
October 2018 – April 2021 · Woonsocket, RI
- Facilitated requirements gathering for features targeting product efficiency, user experience improvements, and Federal/State regulatory compliance.
- Collaborated with up to 9 cross-functional teams to prioritize and manage a portfolio of 20+ concurrent initiatives.
- Analyzed business needs and translated them into clear, concise requirements and user stories for development teams.
bswift
Analyst — Client Services
June 2016 – October 2018 · Chicago, IL
- Managed a SaaS HR Benefits Enrollment & Administration platform for 3 large-market clients and 10 mid-market subsidiary clients.
- Led complex system projects including demographic file remapping, SSO enhancement implementation, and ACA 1095-C/1094-C reporting.
- Managed 57 EDI integrations with health insurance carriers and payroll systems, resolving 200+ annual data discrepancies.
- Named Subject Matter Expert for the bswift Efficiency Team — reviewed manual client services processes and created automation solutions.